Highrise Networks | Susan Chun

Museum Operations

3055 Wilshire Boulevard
Suite 820
Los Angeles, CA 90010

d. (310) 404-7273





West Los Angeles III

Susan Chun

Lead Consultant

Susan Chun is a lifelong culture worker whose work focuses on the development, management, archiving and production of museum knowledge. She has held full-time positions at the Philadelphia Museum of Art, Alfred A. Knopf, the Asia Society in New York, the Metropolitan Museum of Art, and—from 2014 through 2019—at the Museum of Contemporary Art Chicago. As Chief Content Officer at the MCA, she transformed the museum’s cross-platform publishing activities—in print, online, and in audio and video—bringing together a world-class team to tell the museum’s stories through a program of scholarly and popular publications reflecting the museum’s role as one of the nation’s premiere contemporary art organizations. She was co-leader of a project to develop and implement the MCA’s award-winning visual identity, typeface, and website. A member of the museum’s senior leadership team and head of the departments of Design, Publishing, and Digital Media, she served on the Director’s Cabinet and a number of appointed committees, including the Rapid Response Team, Convergent Planning Team, and Exhibition Opportunities and Challenges Group; chaired the Accessibility Leadership Task Force; and led the museum’s successful 2017 reaccreditation by the American Alliance of Museums.

At the Metropolitan Museum of Art, she managed the museum’s scholarly publishing program, handled its co-edition and international publishing contracts, and initiated a worldwide distribution deal with Yale University Press. As the Met’s first Senior Editor for New Media, she was editorial advisor for the launch of metmuseum.org and its award-winning Timeline of Art History, and managed the development of the museum’s first electronic publications. Later, as General Manager for Collections Information Planning, she managed major technology and content projects and developed museum policy and strategy on intellectual property, asset management and archiving, digital imaging and licensing, cataloguing, and standards. 

Susan is recognized for her stewardship of several pioneering multi-institutional research and development projects in the museum community including Steve: The Museum Social Tagging Project; Project Audience, an interdisciplinary collaboration of arts organizations founded by the Andrew W. Mellon Foundation; and Coyote, a software toolkit for creating and publishing visual descriptions of artworks to enhance engagement with museum content by people who have vision impairment. Her work has been recognized with prizes from organizations such as the American Alliance of Museums, American Institute of Graphic Arts (AIGA), Art Libraries Society of North America (ARLIS), Association of Art Museum Curators, College Art Association, Museum Computer Network, Museums and the Web, and Prix Ars Electronica. Her years of hands-on experience make her an in-demand instructor, public speaker, and facilitator, as well as a consultant with a diverse international clientele. Her current consulting and research projects focus on organizational assessment; information management and collections aggregation; advanced search strategies; cultural data; and crowdsourcing and co-creation of content.

Highrise Networks, Inc.

800 S. Figueroa, Suite 925

Los Angeles, CA 90017



(213) 712-9080