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ATTENDANCE POLICY

Highrise Networks

 

STATEMENT TO MEMBERS
TERMS AND CONDITIONS

To remain a member of good standing, Highrise Networks requires consistent attendance in the monthly group meetings members are assigned to. There are 11 meetings per year, plus one regional meeting in December of each year. Members are expected to attend a minimum of 8 out of 11 meetings each year. If a member misses 3 monthly meetings that member will automatically forfeit their membership status with Highrise, without refund. Exceptions occur when emergencies create unplanned absences. When personal or professional circumstances prevent attendance, members have the responsibility to alert the Member Success and Engagement Team. The Member Success and Engagement Team has full discretion on excusing absences.

Highrise Steps To Enforce Attendance Policy

Step 1
If a member misses the 1st meeting they will receive an email saying, we missed you at your group meeting today and look forward to seeing you next month. If a member reaches out and explains the absence, then this absence and future expected absences up to 2, can be marked excused and the absentee steps start from the beginning. *There will be a modification to the attendance percentage on Salesforce 90% for each meeting missed.*

Additional planned and excused absences will result in the membership being paused and the member spot being released.

Step 2
If the member misses a 2nd meeting in a row, they will receive a call from a member of the Member Success and Engagement Team, and an email with the policy statement as a reminder. If a member reaches out for the first time and explains the absences, then this absence and the previous absence can be excused and future expected absences up to 1, can be marked excused and the absentee steps start from the beginning. *Attendance on Salesforce to 80%.*

Additional planned and excused absences will result in the membership being paused and the member spot being released.

Step 3
If the member misses a 3rd, unexcused meeting for the year and previous absences have not been excused, the member will automatically be dropped and their Highrise membership is forfeited. The member will receive an automated or template email notification from the Senior VP of Member Success and Engagement. The member is removed from the website, group, and loses login access.

*Under the discretion of the Sr. VP of Member Success and Engagement, the member will be placed in an alternate group, releasing the spot in the core group or the membership will be placed on hold for two months. 

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