ETI Software Solutions
6065 Atlantic Boulevard
Norcross, GA 30071
d. (678) 234-5878
Spending his entire 30 career in telecommunications, Chris has extensive experience in BSS and OSS. Chris has been involved in all facets of the telecommunications software business including executive account management, implementation, conversion, support, business analysis, partner relations, and product management. Chris currently serves the company as VP of Customer Satisfaction. In this role he leads a team of account managers who are tasked with serving all ETI customers and ensuring their continued happiness and success.
Since joining ETI in 2004, after 10 years with CSG, a leading cable billing company, Chris has focused heavily on extending ETI’s OSS product into support for access network provisioning, most notably fiber (GPON and Active E) and copper (DSL). In 2016, Chris lead ETI’s support in Frontier’s conversion of California, Florida and Texas from Verizon - the largest single conversion in telecom history.
A Certified Scrum Product Owner and ScrumMaster, Chris holds a double undergraduate degree in speech communications and history from Iowa State University and a master’s degree in Management Information Systems from the University of Nebraska at Omaha.